Got Questions?
Blade Pros Lawn Care Frequently Asked Questions
Does a quote require an appointment to view the property?
In most cases, we can provide a quote without an in-person visit. Simply provide your property address when filling out the quote request form with details about your property, such as any locked gates, pets in the yard, steep slopes, or other specific characteristics. We use the most recent Google overhead images to measure your yard and create an estimate based on the information you provide.
However, if any aspects of the property differ from what we see online, or if there are characteristics not captured during the form submission, the estimate may be adjusted during the first service visit. That said, Approximately 80% of the time, no adjustment is required.
If you prefer an on-site assessment, just give us a call (289) 452-9961 or submit your request on the Contact Us page.
I’ve approved my estimate so when will I be scheduled?
Scheduling depends on the service you’ve requested and our availability. For mowing plans, your schedule will be based on the plan you choose:
Weekly Plan: Set on a consistent weekly schedule for the best lawn appearance and savings compared to one-time or pay as you go service.
Monthly Plan: A flexible plan with a minimum two month commitment, offering a better price than the weekly plan. Mowing frequency is adjusted during heat waves or dry spells to promote lawn health.
Full Season Plan: The best value, with an even lower rate, discounts on other services, and includes spring and fall lawn prep (with an opt-out option) depending on when you sign up. Mowing frequency is also adjusted during heat waves or dry spells.
One-time services, such as storm cleanup, hedge trimming (can be on a monthly schedule), weed & pest control, will be scheduled at the next available time slot. You’ll receive confirmation of your scheduled service in advance via text or email, and we’ll notify you of any changes due to weather or other unforeseen circumstances.
When will I be billed for services?
Billing depends on the type of service you’ve requested:
One-Time Services: Payment is due by the service date.
Weekly Mowing Plan: Billed weekly at the beginning of the week. This plan requires a minimum commitment of three weeks.
Monthly Mowing Plan: Billed at the start of each month for the upcoming month’s services.
Full Season Mowing Plan: Billed at the start of the season (or when you sign up). If you cancel before the end of the season, a prorated cancellation fee will apply based on the remaining time in your service agreement.
Invoices will be sent via email or text with a link to our service, and payment is due upon receipt. We recommend having your credit cared on file to reduce the likely hood of interrupted service.
Why do you need my credit card information before services are provided?
We ask for your credit card information to ensure a smooth and secure payment process for the services you’ve selected. Rest assured, your information is completely protected. We use a trusted, secure payment processing system to handle all transactions. Your credit card details will never be shared, sold, or used for anything other than the services you’ve agreed to. We take your privacy seriously and prioritize the security of your information.
What happens if my appointment is missed?
If we are unable to complete your service due to unforeseen circumstances (such as weather or access issues), we will reschedule at the next available time and notify you of any changes. If we arrive and cannot perform the service due to locked gates, pets in the yard (and you’re not present and able to remove them), or other obstacles that prevent us from completing the visit, a service fee may be charged at our discretion.
Can I opt out of spring or fall prep on the Full Season Plan?
Yes! Spring and fall lawn prep are included in the Full Season Plan, but you have the option to opt out if you prefer. If you choose to opt out, your plan price will be adjusted accordingly.
When is the best time for spring and fall prep, and what do they include?
In the Niagara region of Ontario, the best time for spring prep is typically late March to early May, depending on the weather. This helps your lawn recover from winter and prepare for healthy growth.
Spring prep includes:
– Lawn dethatching (if needed)
– Aeration (to improve soil health and root growth)
– Fertilization (for early-season nutrients)
– Overseeding (if required)
– General cleanup of leaves and debris
Fall prep is best done from late September to early November to prepare your lawn for winter dormancy. Fall prep includes:
– Aeration (to reduce soil compaction before winter)
– Fertilization (to strengthen roots for the next growing season)
– Overseeding (to fill in thin or patchy areas)
– Leaf and debris cleanup
How do I cancel my service?
You can cancel your service by contacting us through any of the following methods:
– Phone – (289) 451-6455
– Text message – (289) 452-9961
– Email – cancel@bladeproslawncare.ca
– Submit via our Contact page on our website
– your Client Hub (you’ll be given a secure link with any quote)
Cancellation policies vary depending on the type of service:
Weekly Mowing Plan: After the three-week minimum commitment, cancellations must be made at least 3 days before the next scheduled service.
Monthly Mowing Plan: If you cancel before the two-month minimum commitment, a prorated cancellation fee will apply based on the remaining time in your agreement.
After the two-month period, cancellations must be made 3 days before the start of the next service month.
One-Time Mowing and Other Services:
– Cancellations made up to 3 days before the scheduled service will not incur a penalty.
– Cancellations made 2 days before will incur a cancellation fee for services other than mowing.
– Cancellations of a mowing service made within 24 hours of a scheduled service will require full payment.
– Cancellations for non-mowing services made within 48 hours will be evaluated based on the typical duration of the service and whether materials have already been purchased. We will do our best to work with you to minimize any impact and avoid unnecessary charges.